Shipping policy

 

:root{--bg:#f6f8fc;--surface:#ffffff;--surface2:#fffdf6;--text:#1f2937;--muted:#667085;--gold:#F5B700;--gold2:#FFD95A;--border:#e9eef5;} *{box-sizing:border-box} body{margin:0;background:var(--bg);font-family:Arial,Helvetica,sans-serif;color:var(--text);line-height:1.8} .container{max-width:1180px;margin:auto;padding:22px} .hero{background:linear-gradient(135deg,#fffef9,#fff7dc);border:1px solid #ffe49c;border-radius:30px;padding:70px 30px;text-align:center;position:relative;overflow:hidden;box-shadow:0 22px 55px rgba(245,183,0,.18)} .hero:before,.hero:after{content:"";position:absolute;border-radius:50%;background:rgba(245,183,0,.18);filter:blur(6px)} .hero:before{width:220px;height:220px;left:-70px;top:-70px} .hero:after{width:260px;height:260px;right:-90px;bottom:-100px} .badge{display:inline-block;padding:10px 18px;border-radius:99px;background:#fff3c9;border:1px solid #ffd667;color:#8d6500;font-weight:bold;font-size:14px} .hero h1{font-size:54px;color:#111;margin:18px 0 12px} .hero p{max-width:760px;margin:auto;color:#555;font-size:20px} .button{display:inline-block;margin-top:28px;padding:15px 30px;background:linear-gradient(90deg,var(--gold),var(--gold2));color:#111;text-decoration:none;font-weight:bold;border-radius:999px;box-shadow:0 14px 30px rgba(245,183,0,.35)} .section{margin:70px 0}.title{text-align:center;font-size:36px} .line{width:90px;height:5px;border-radius:99px;margin:14px auto 40px;background:linear-gradient(90deg,var(--gold),var(--gold2))} .grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:22px} .story{display:grid;grid-template-columns:1.4fr .9fr;gap:24px} .card{background:var(--surface);border:1px solid var(--border);border-radius:24px;padding:30px;box-shadow:0 18px 40px rgba(15,23,42,.08)} .quote{display:flex;align-items:center;justify-content:center;text-align:center;font-size:28px;font-weight:bold;background:linear-gradient(135deg,#fff4c8,#fffbe9)} .icon{width:60px;height:60px;border-radius:16px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--gold),var(--gold2));font-size:28px;margin-bottom:18px} .card p{color:var(--muted)} .process{background:var(--surface2);border:2px solid #ffe6a1;border-radius:24px;padding:35px} .step{border-left:3px solid var(--gold);padding:0 0 28px 30px;position:relative} .step:before{content:"";position:absolute;width:18px;height:18px;background:var(--gold);border-radius:50%;left:-11px;top:2px;box-shadow:0 0 0 6px #fff9df} details{background:#fff;border:1px solid var(--border);border-radius:16px;padding:16px 18px;margin-bottom:14px;box-shadow:0 10px 25px rgba(0,0,0,.05)} summary{cursor:pointer;font-weight:bold} .cta{background:linear-gradient(135deg,#fffdf6,#fff5d5);border:2px solid #ffe18d;border-radius:28px;padding:60px 30px;text-align:center;box-shadow:0 20px 50px rgba(245,183,0,.18)} .cta h2{font-size:36px;margin:0;color:#111}.cta p{max-width:700px;margin:18px auto;color:#555} @media(max-width:820px){.hero{padding:55px 22px}.hero h1{font-size:38px}.hero p{font-size:17px}.story{grid-template-columns:1fr}.title{font-size:30px}.quote{font-size:22px;padding:40px 20px}}
FAST • SAFE • RELIABLE DELIVERY

Shipping Policy

At RazQuality, we strive to deliver your orders safely and as quickly as possible across India. Please read our Shipping Policy before placing an order.

Last Updated: June 27, 2026

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1. Order Processing


Processing Time

Orders are usually processed within 1–3 business days after confirmation.

Working Days

Orders are processed Monday to Saturday, excluding Sundays and public holidays.

COD Verification

Cash on Delivery orders may require verification by phone, SMS, or WhatsApp before dispatch.

Fraud Prevention

Orders that cannot be verified may be cancelled.

2. Delivery Time


🚚

Standard Delivery

Estimated delivery: 5–9 Business Days.

⚡

Express Delivery

Estimated delivery: 2–4 Business Days, where available.

📍

Delivery Estimates

Actual delivery times depend on your location, courier partner, and operational factors.

3. Shipping Charges


Applicable shipping charges are displayed during checkout before payment is completed.

We may also offer free shipping on selected products, promotional campaigns, or minimum order values.

"Transparent shipping charges. No surprises at checkout."

4. Order Tracking


Once your order has been shipped, you'll receive a tracking link via SMS, WhatsApp, or Email within 24–48 hours.

You can use this tracking information to monitor your shipment until delivery.

5. Cash on Delivery (COD)


Cash on Delivery is available for eligible products and serviceable PIN codes.

We reserve the right to refuse COD service for certain locations or customers based on previous order history or operational limitations.

6. Delivery Delays


While we strive to deliver every order within the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our control.

Delivery may be affected by:

  • Courier partner delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volume
  • Remote delivery locations
  • Unforeseen operational issues

We appreciate your patience and will do our best to keep you informed throughout the shipping process.

"We work hard to deliver every order as quickly and safely as possible."

7. Incorrect Shipping Information


📍

Customer Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

⚠️

Possible Issues

RazQuality shall not be responsible for delivery failures, delays, or additional shipping costs resulting from:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect mobile number
  • Customer unavailable at the delivery address

8. Failed Delivery Attempts


Multiple Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Returned Shipments

If delivery cannot be completed because the customer is unavailable or refuses to accept the package, the shipment may be returned to us.

Re-dispatch

Any additional shipping or re-dispatch charges, where applicable, may be the responsibility of the customer.

9. Serviceable Locations


We currently deliver to most serviceable locations across India through our trusted courier partners.

However, delivery to certain remote, restricted, or non-serviceable areas may not be available.

If your location is not serviceable, our support team will notify you as soon as possible.

"We're continuously expanding our delivery network across India."

Frequently Asked Questions


How long does shipping usually take?

Standard Delivery usually takes 5–9 business days. Express Delivery, where available, usually takes 2–4 business days.

How can I track my order?

Once your order has been shipped, you'll receive a tracking link via SMS, WhatsApp, or Email within 24–48 hours.

Do you deliver across India?

Yes. We deliver to most serviceable locations across India. Some remote or restricted areas may not currently be serviceable.

What happens if I enter the wrong shipping address?

Please ensure your shipping information is accurate before placing your order. Incorrect addresses or contact details may result in delivery delays or additional shipping charges.

10. Contact Us

If you have any questions regarding shipping, delivery, or your order status, our support team will be happy to assist you.

Business Name: RazQuality
Email: support.adventures@gmail.com
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
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